Key Responsibilities

• Day to day supervision of the airport sales team, within agreed guidelines and policies, continually identifying and delivering cost efficiencies and revenue and process improvements. 
• Achieve revenue targets, using data to identify high performers and replicate their success across the teams.
• Responsible for revenue generation through agent’s selling, cross-selling and upselling.
• Maintain a thorough knowledge of all flyadeal products, services and systems, providing accurate information and updates at all times.
• Generate and maintain necessary reports as requested.
• Analyze team reports to assist in identifying areas training needs to improve team performance.
• Resolve escalated customer issues without delay, enforcing flyadeal policies and procedures, escalating to management for further review where required. Ensure clear escalation protocols are implemented and practiced on a regular basis by the team re potential issues. 
• Directly Supervise and coach team, identify development needs to meet standards. 
• Ensure that all team sales -as per daily sales reports- are accurately reconciled and as per sop.
• Ensure team are kept updated with product updates, revenue targets and other key operations / commercial info.
• Ensure all team members are fully trained in all sops and systems and capable of achieving revenue target.
• Produce regular reports to management, analysing data to provide actionable insights and recommendations with respect to revenues, policies and products.
• Ensure flyadeal brand materials and physical working spaces meet company standards.
• Actively engage with management to produce own personal development plan, identify development needs to support career growth and exceed KPIS.
• Develop strong and lasting working relationships with all airline departments to ensure the smooth operation of the business.
• Manage punctuality, produce shifts and administer leave requests.
• Provide cover for shifts as required to ensure office is manned 24/7.
• Assist management with hiring processes and new team member training.

Requirements

• Bachelor’s degree or equivalent in any related field.
• Minimum of 4 years of job-related experience.
• Experience in core airline systems and processes is preferred.
• Revenue and customer service KPI’s and Measurements.
• Reporting and presentation skills.
• Ability to understand and interpret customer needs.
• Working knowledge of Microsoft office tools.